We prefer to send to a business address but you can have it delivered to a residential address. We can tell you the date of delivery but not the time, if delivered to a residential address you will need to ensure that someone is at home the entire day.
As soon as you receive the phone we recommend that you go outside and make a call. The phone will self-register itself to the network, call your mobile to understand the call process if you do not answer the call there will be no charge. We also recommend that you call your satellite phone from the mobile to understand this process.
A satellite phone requires line of sight to the sky (satellite), your phone will not work under a roof.
All satellite phones are dispatched using Toll Priority overnight freight. The phone is sent out 3 working days prior to your Hire state date.
Inside the phone kit you will find an envelope with a return air bag and a consignment label attached. All you do is place the kit into this bag seal it and phone 13 15 31 Toll Priority to arrange a pick up time.
Your phone is connected and ready as soon as you receive it, you can make a test call straight away.
Yes all Telstra Satellite phones start with 0147, so it is important not to get this confused with a mobile that may start with 0417.
If you need to cancel or change your start date of hire, there are no charges unless we have physically dispatched the phone to you.
The call statement will have the number of the satellite phone, the number and time called, the duration of the call and the cost of the call.
Hire – Your credit card is charged the full hire and freight amount on the day of dispatch. No charges are made at the time of booking.
Calls made – Call charges are processed once a month, any outgoing calls are charged at this time.
Hire or buy your satellite phone with the assurance of complete coverage of land and sea. Connected to Telstra Mobile Satellite on the Iridium Network.